Legal Information

Privacy Policy

Pro Broker Agency is committed to protecting the privacy and security of our clients, prospects, and website visitors.

Effective Date: September 15, 2026

Introduction

Pro Broker Agency ("we", "us", or "our") is committed to protecting the privacy and security of our clients, prospects, and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our website and marketing services.

1. Information We Collect

a. Personal Information

We may collect personal data that you voluntarily provide, such as:

  • Full name
  • Email address
  • Phone number
  • Company or brokerage name
  • Job title or role
  • Any information submitted through forms, live chat, or call scheduling tools

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and geolocation
  • Browser and device information
  • Pages visited, time spent, and referring URLs
  • Usage and analytics data

2. How We Use Your Information

We use the information collected to:

  • Provide and manage our outbound calling and marketing services
  • Respond to inquiries and customer service requests
  • Book appointments and follow up with leads on your behalf
  • Send updates, offers, and marketing communications
  • Improve website functionality and user experience
  • Ensure legal and regulatory compliance

3. Sharing of Information

Pro Broker Agency does not sell your personal information. We may share information with:

  • Third-party service providers (e.g., CRM platforms, calling software, analytics tools) strictly for business operations
  • Legal authorities when required by law or in response to lawful requests
  • Internal team members and subcontractors for service fulfillment, under confidentiality agreements

The sharing provisions above do not apply to SMS information (mobile phone numbers, SMS opt-in data, and SMS consent). Such information is governed exclusively by the "SMS and Text Messaging Privacy" section below and is not sold or shared with third parties or affiliates for promotional or marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience and collect usage data. You can manage cookie settings through your browser.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections or deletions
  • Opt out of marketing communications at any time
  • Withdraw consent to data processing where applicable

To make a request, email us at support@probrokeragency.com or use the contact form on our website.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.

8. Data Retention

We retain your personal data only as long as necessary to provide our services or meet legal obligations.

9. International Users

Our services are based in Canada. If you are visiting from outside the country, be aware that your data may be transferred to and stored on Canadian servers.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of the revised terms.

11. SMS and Text Messaging Privacy

Pro Broker Agency may collect mobile phone numbers and SMS consent information when users voluntarily opt in to receive text messages from us. This section explains how we handle SMS-related data and is governed exclusively by the terms below.

  • Pro Broker Agency may collect mobile phone numbers and SMS consent information when users opt in to receive text messages.
  • Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold or shared with third parties or affiliates for promotional or marketing purposes.
  • SMS information may be shared only with service providers as necessary to provide messaging services, including telecommunications carriers, messaging platforms, and technology providers.
  • SMS opt-in and consent information is excluded from any general provisions elsewhere in this Privacy Policy that permit sharing of information with third parties for marketing purposes.
  • Users may opt out of SMS communications at any time by replying STOP to any message received.
  • Users may reply HELP to any message for assistance.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company:Pro Broker Agency
Email:support@probrokeragency.com
Phone:(604) 928-6898
Address:701, 595 Howe Street
Vancouver, BC V6T 2T5